2gt99 Privacy Policy — Your Information Is Always Safe

1. What Information We Collect

We collect the following types of information when you register an account and use services on the 2gt99 platform:

1.1 Information You Provide Directly

Information you provide yourself when you register on our platform or contact customer support:

• Full name, date of birth, and nationality
• Email address
• Residential address (division, district, sub-district)
• National ID number (for identity verification)
• Mobile wallet number (bKash, Nagad, Rocket, Upay)
• Account password (stored in encrypted form)
• Messages sent via support tickets or live chat

1.2 Automatically Collected Information

When you browse our website or use our services, the following information may be collected automatically through technical processes:

• IP address and device identifier
• Browser type and operating system
• Session cookies and browsing data
• Page views, click patterns, and time spent on the site
• Transaction history and gaming activity data
• Login time and date

2. Purpose of Data Collection

We use the information collected only for the following legitimate purposes:

2.1 Account Management and Identity Verification

To create, manage, and secure your account we are required to conduct an identity verification process (KYC — Know Your Customer). This helps prevent unauthorized access and fraud, and ensures the platform operates for users aged 21 and above only.

2.2 Processing Financial Transactions

Financial information is needed to process deposits (minimum ৳300) and withdrawals (minimum ৳500). This information is used to carry out transactions securely through our payment methods — bKash, Nagad, Rocket, and Upay.

2.3 Providing Customer Support

Our 24/7 Bengali live chat support team uses your information to resolve your questions and issues. Chat logs may be retained to improve the quality of support.

2.4 Promoting Responsible Gaming

By monitoring your gaming behavior we may, where appropriate, suggest responsible gaming tools such as deposit limits, self-exclusion, or taking a break.

2.5 Meeting Legal Obligations

Certain information must be retained to meet applicable legal obligations related to anti-money laundering (AML) and counter-terrorism financing (CTF).

3. Data Storage and Security

3.1 Technical Security Measures

2gt99 uses industry-standard security technology to keep your personal and financial information safe:

• 256-bit SSL (Secure Socket Layer) encryption — applied to all data transmissions
• Passwords stored using bcrypt hashing
• Firewall and intrusion detection system
• Regular security audits and vulnerability assessments
• Two-factor authentication (2FA) option
• Automated suspicious activity detection system

3.2 Data Retention Period

We retain your information only for as long as necessary to fulfil the relevant purpose. As a general rule:

• Active account data: for the entire duration the account remains active
• Closed account data: a minimum of five (5) years after account closure (for legal reasons)
• Transaction records: a minimum of seven (7) years
• Support chat logs: two (2) years

3.3 Third-Party Service Providers

To operate our services we work with trusted third-party technology partners such as payment gateways and game software providers. These partners receive only the minimum information needed to deliver their services and are bound by strict confidentiality agreements.

4. Cookie Policy

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Types of Cookies We Use

• Essential cookies: Essential for maintaining your login session and ensuring security.
• Functional cookies: Help remember your preferences (such as language).
• Analytics cookies: Used to analyze site performance and user behavior in order to improve the service.

4.2 Cookie Controls

You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some site features to not work properly.

5. Your Rights

As a registered user of 2gt99 you have the following rights over your own personal information:

5.1 Right to Access

You may request a copy of the personal information we have collected about you at any time. We will respond within 30 business days of receiving the request.

5.2 Right to Rectification

If the information we hold about you contains any errors or is incomplete, you may ask our support team to correct or update it.

5.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, some information may not be deletable before a specified period has elapsed.

5.4 Right to Restrict Processing

You may request that the processing of your information be restricted in certain circumstances — for example, if you raise a question about the accuracy of your data.

5.5 Right to Data Portability

You may request your information in a structured, machine-readable format.

6. Protection of Minors' Data

The 2gt99 platform is for users aged 21 and above only. We do not knowingly collect any personal information from minors.

If we become aware that a minor has created an account by mistake or that we have collected information from a minor, we will immediately close that account and delete the relevant information. If a parent or guardian believes their child has registered on our platform, please contact us at [email protected].

7. Third-Party Links and External Services

Our platform integrates software from third-party game providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming. These game providers may have their own privacy policies. However, when you play their games on our site, all your data remains under our control.

Payment service providers (bKash, Nagad, Rocket, Upay) are governed by their own privacy policies. During financial transactions your wallet information is processed directly through those providers' platforms.

8. International Data Transfers

2gt99 is an international platform. Your information may be processed or stored on servers located outside Bangladesh. Wherever your information is processed, we ensure protection in accordance with the standards set out in this Privacy Policy.

For international data transfers we always apply appropriate safeguards such as data processing agreements and standard contractual clauses.

9. Changes to This Policy

2gt99 may update this Privacy Policy from time to time. If any material changes are made to the Policy, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed on the website
• The "Effective Date" at the top of this page will be updated

Continued use of our platform after the updated policy has been published will be considered as your agreement to the new policy. We therefore recommend reviewing this page regularly.

10. Complaint Resolution

If you have any complaint or concern regarding the privacy of your information, please contact us directly in the first instance. We aim to respond to your complaint within 7 business days.

If your complaint is not resolved to your satisfaction through us, you may file a complaint with the relevant data protection authority. We cooperate fully with all legitimate investigations.